Made-to-order purchases

Kickin’ Brass products are produced for your order through Printful. We do not offer discretionary returns or exchanges for a change of mind or a size, color, or design selected incorrectly by the customer, except where applicable consumer law requires otherwise. Please review the specific product’s size chart, measurements, description, and options before purchasing. An item supplied incorrectly by us is handled as an order error, not a customer selection error.

Damaged, defective, misprinted, or incorrect items

Contact us as soon as possible and within 30 days of receiving the item. Include your order number, a description of the problem, and clear photos of the item and issue. We will review your claim and arrange an appropriate replacement or refund for a verified eligible problem. Do not return an item without instructions; most approved production-error claims do not require a physical return.

How to request help

Use our contact page or ask our customer-service chat to connect you with our team. We will confirm eligibility and next steps. Do not send a package to a fulfillment address on your own or return this store’s purchase to a sister store.

Cancellations and changes

Contact us immediately if you need to cancel or change an order. A cancellation or product change can only be confirmed while fulfillment still allows it; once production begins, cancellation and product changes are generally unavailable. No fixed cancellation grace period is promised. Approved customer refunds are handled by our store.

Missing shipments

Report a shipment believed lost in transit promptly and within 30 days of its estimated delivery date. We will investigate with our fulfillment partner. A verified eligible lost-in-transit claim can receive a replacement at no additional charge. A package marked delivered requires investigation and is not automatically eligible for replacement or refund.

Consumer rights

These terms do not limit mandatory consumer rights, statutory remedies for faulty goods, or cancellation and withdrawal rights that apply to your purchase. For orders delivered in Brazil, customers may request cancellation and a refund within seven calendar days of receiving the order; contact us for instructions. Other destination-specific rights are handled as required by applicable law. Made-to-order production alone does not exclude all statutory withdrawal rights.